• Common Issues and causes

The debug steps/ potential resolution are provided under each issue:

• Unable to save/update driver details/ Page going blank after saving.

  • If the driver is associated with an inactive vehicle the details cannot be edited. The client will need to activate the vehicle and again deactivate the unlink the driver and then the driver can be edited.

  • If the driver itself is deactivated, ask the client to activate first.

• Unable to deactivate the driver.

  • If the associated vehicle is active the driver can not be deactivated. Please guide the client to unlink the associated vehicle first then deactivate the driver

• Unable to upload driver compliance documents.

  • Check if the property “Driver_details_edit” and “Manage_compliance_data” properties are enabled for the role.

• Unable to delete the driver documents.

  • This is a document extension issue which requires data fix every time such an issue comes up so create a TO-Ticket and share the document and driver details which need to be deleted from backend

• Unable to upload induction document/ Induction document upload option missing.

  • The induction document option is dependent on the property “driver_details_edit” please check if it is enabled for the given role. 

• Error in driver bulk upload/ File not getting uploaded.

  • Ask for the error screenshot from client, if given, check for which driver the error is reflecting, possible reasons are:

    • Driver already exists in the system

    • The file uploaded is not as per the supported  template.

    • The file uploaded is not a .CSV extension file.