Communication interface: Enabling effortless communication on MoveInSync!

Created by Moveinsync Help, Modified on Mon, 7 Apr at 7:03 AM by Moveinsync Help

Product Overview

Communication interface mainly helps to communicate and provide updates to the user through notifications where it includes push notification and In-App pop up notification features. It has a lot more filter options where users can modify, remove or add multiple filters if desired. The direct impact of this feature is on visibility and timely reminders.

Communication Interface : Push notification Feature

Use of feature :

This feature helps in making the user alert of latest updates and attracts at certain touch points. Here only site admin can have access to send the message. Following are the ways to reach and create the notification.

Path: ETS->Settings->communication interface

User journey 1.0 : Select the notification tab in communication type screen

Name of the tab - Push Notification.
Click on the tab to open the create notification interface.

User journey 2.0 : Provide input boxes to fill title and text.

An input box is provided to fill the title. It is mandatory to fill these input boxes before sending the notification.
Unless there is a text in these input boxes, keep the “Send” button disabled.
When both the input boxes are filled then “Send” button gets enabled
Text limits are provided for each input box in which the user cannot fill if the character limit exceeds

Title - 65 Characters.
Text - 240 Characters.

User journey 3.0 : Provide filters.

By default, all is selected in all the filters except date, shift and shift selection.
The following filters are provided.

a) Data & shift
b) Gender, Job Title, Team,Office, Nodal Point

In order to select a shift, a date has to be selected before it.
The shift options e.g. All, All Logins, All Logouts are provided.
All Logins and All Logouts can be further expanded to view shifts.

User journey 4.0 : Show count of users upon clicking on "Apply filters"

Show total active users who are eligible for push notifications upon clicking on apply filters.
Show the segmented employees based on the filters applied.

User journey 5.0: Shows a confirmation dialog on send, with Confirm and Cancel

Are you sure you want to send this notification to the chosen <num> employees?
Click Confirm → Perform the operation → Alert success message → Navigate to the first page after 5 seconds.

Push notification mobile app view :

Communication Interface: In-App Pop-Up Feature

Use of Feature:

This feature mainly helps in communication and assists users with what they are looking for within the app. Here site admin can send In-app notifications through applying filters or by bulk upload. Following are the steps to use the feature.

Process Flow

Step 1 : Communication Type

Follow the below path to approach the screen :-

ETS->Settings->communication interface

After reaching the communication interface page , select the In-app Pop up and click next to create the notification
Here only site admin can access the page and send notifications

Step 2 : Create Notification

First, Choose the pop up size according to the need
Next to it , there is an option to upload the image with less than 2MB size which is an optional
Add the content in the input box where it is mandatory to fill all the boxes else the user can’t proceed to the next step
Word limit has been given to each box such as for Pop up title (word limit 65), Pop up content (word limit 240), Button text (word limit 25)
Choose if the user response to be captured or not and proceed to next

Step 3 : Send Notification

Here plenty of options have been given in the filter section to send the notification according to the user need

Date has to be selected on which particular date the notification has to be delivered
Then after select the shift time if the notification has to be sent in particular shift timings else can select all shifts if required
Mark the gender box - Male/Female
Choose the Job title for one or more if necessary
Next to it, select the team to whom the message has to be sent. It also has the option to choose multiple teams
Choose the office for one or more locations if necessary
Select the nodal point for one or above where it delivers the message to the employees who opted at that particular location
Click on apply filters after choosing all the above options if not the send button will remain disabled

After selecting the send the button, Confirmation dialog displays on screen to send with cancel and confirm as buttons

On clicking confirm , the user will receive In-app pop up in their mobile app as shown below

Manual Upload :

There is an option called CSV upload, where the user can enter employee details manually and send the notification

In order to upload, first download the sample CSV displayed on the screen

After downloading the CSV file, fill up the employee Id details in the sheet

Drop the file in the upload CSV file option shown below

Soon after successful uploading, click the send button then a confirmation dialog displays on the screen whether to confirm or cancel

On clicking confirm, the user will receive the notification

Report and Analytics

Report sheets will be captured and stored in the business analytics report page only if the “Capture User Response” is enabled
This particular option is only available in In-App pop up notification

Communication Interface : Banner Feature

Use of Feature:

This feature mainly helps in communication and assists users with what they are looking for within the app. Here admin team can set up a banner on the app to convey any messages or event information.

Process Flow

Step 1 : Communication Type

Follow the below path to approach the screen :-

ETS->Settings->communication interface

Step-1: Select banner > Next