Handle alphanumeric vehicle reg no. cases on driver app

Created by Moveinsync Help, Modified on Thu, 23 Oct at 4:41 AM by Moveinsync Help

This enhancement allows the driver app to accept alphanumeric vehicle registration numbers during key workflows (e.g., starting duty, marking no-show) for single-driver configurations — addressing requirements from international clients where vehicle identifiers are not strictly numeric.

Driver App Version- v6.2.6 or above

Screenshot 2025-05-26 at 7.01.26 PM.png

How It Works:

Configuration:

Enable the following driver-app side property:

SHOW_ALPHANUMERIC_KEYPAD_FOR_SINGLE_DRIVER = true

Behavior:
- When this property is enabled, and the trip setup corresponds to a single driver case:
  - The input keypad for vehicle verification switches from numeric-only to alphanumeric (similar to the existing behavior in multi-driver scenarios).
  - The driver can then enter any combination of letters and numbers as the vehicle registration number.
  - On confirmation, the app proceeds with the usual workflow — such as Start Duty, Mark No-Show, etc.
Default Behavior (when property is disabled):
- The app continues to show a numeric keypad only, restricting input to digits.

Use Case:

This feature primarily benefits international deployments where vehicle registration formats include letters (e.g., “AB12C3456” or “KX2025”), ensuring compatibility and smoother verification flows for single-driver setups.

What’s the issue:

Single-driver workflows on the driver app only accepted numeric vehicle registration numbers, causing failures for vehicles with alphanumeric formats.

Why it matters:
Many international customers use vehicle registration numbers containing letters (e.g., “AB12C3456”), so enabling alphanumeric input ensures compatibility, smooth duty start, and accurate verification for all markets.