Wrong no show email triggered for a valid cancellation

Query: 

Why has the user received the no-show email even if the schedule was canceled within the allowed cut-off range?

Solution:

Check-1: Schedule no-show cut-off is set properly

How to check?

Site admin > Scheduling Management > Manage shift Categories > Select user’s shift category > Check ScheduleCancel VS ScheduleNoShow configuration

if the user shall not be marked as a no-show for cancellation prior to a certain cut-off time of the required shift the below configurations are to be set up correctly.

1. The ScheduleCancel and ScheduleNoShow values as well as availability should be set the same 

2. The availability of the ScheduleNoShow should be set as YES along with the cut-off value being 0.

E.g.

In which case the issue can occur?

ScheduleCancel config example:

ScheduleNoShow config example:

In this case, even if the user is cancelling the schedule prior to the cut-off the user will receive a no-show update.

The required configuration to avoid an employee being a no-show.

ScheduleCancel config example:

ScheduleNoShow config example:

Check-2: The billing team has marked the user as a no-show upon auditing