Common Issues and causes

The vehicle/driver compliance documents and details are uploaded, still the vehicle/driver is non-compliant.

• Check the approval dashboard if the uploaded details are not approved yet the vehicle/driver will be non-compliant. 

The compliance document is not expired, still reflecting non-compliant.

• Check the “Rules for Non-compliance” that before how many days a certain document will expire and convey the same to the client.

• Also if the configuration is set to “0 days” the document will expire on the date of expiry itself even if the client claims that the document should expire one day after the mentioned date.

The compliant vehicles are reflecting non-compliant on the routing page.

• It is possible that the vehicle is compliant but the associated driver is non-compliant which is why the pair is reflecting non-compliant.

• Check if the both the vehicle and drivers are compliant on the compliance page 

The client wants to remove an unwanted compliance field/Column from the compliance page or wants to remove from compliance calculation.

• Check the column configurations under compliance configuration- if the field is enabled it will be considered for compliance calculation- ask the client to uncheck the particular field