How to check if a trip is started and ended in a Device

Created by Moveinsync Help, Modified on Fri, 21 Feb at 6:12 AM by Moveinsync Help

Step 1: Search trip ID and open device health.

Step 2: Search the trip ID and then input double inverted comma to find the trip UUID. Copy the trip UUID and search the same.

Step 3: Search by "Trip started uuid =" Followed by the trip UUID.
Example: Trip started uuid = 4bbe02f8-f17f-793a-95e7-0096208d1901

Step 4: Check the previous logs from the trip start event log to understand how the trip was started.

A trip can be started by below 3 methods:

First employee sign in (adhoc or planned any).
Pressing the start trip button in shuttle trips.
Synchronous duty/trip start command (this is a configurable feature and only works for shuttle trips).

Step 5: Search the recent logs for the trip UUID searched to find out the trip end reason.
If a trip is ended by signinng off all employees the you will find a log as "trip is completed because of employee sign off. Trip UUID:" followed by the trip UUID.

If a trip is ended via auto sign off then you will get a log as "trip is completed on reaching office. Trip UUID:" followed by the trip UUID as given in the example below.