Address Change

Address Change: “Address Change” typically refers to the process of updating an

employee’s official home address in the system. In the context of MoveInSync (MIS), it usually applies to:

1.    Home Address Change:

The employee has moved to a new residence.

Affects routing, cab allocation, and distance-based scheduling.

May require re-approval by admin or transport SPOC (especially for long-distance or out-of-zone addresses).

Address Change (Usually Involves):

●    Employee initiates request via web/mobile.

●    System checks for limits for address change limit that is set in the backend.

●    Approval is triggered to admin/transport team.

●    Once approved, address gets updated in the profile and used for routing

Key Components

An address has four main parts, and they fall into two groups: Primary and Secondary.

Address Text & Geocode

●    This is the exact location, like the street name and house number, along with map coordinates (latitude and longitude).

Landmark

●    A well-known nearby place that helps people find the address more easily.

Nodal Point

●    An important spot in the commute system used to plan routes.

Shuttle Stop (Login & Logout) (Need to add more points)

●    The pickup and drop-off points for the office shuttle service.

Steps to Request Address Change via Mobile (For Employees)

1.    Open the MoveInSync App on your mobile phone.

2.    Tap the Hamburger Menu

○    This is the three-line icon in the top-left corner of the screen.

3.    Select "Request Address Change"

○    From the menu, tap on the option to request an address change.

4.    Read the Pop-Up Message

○    A message will appear stating that there is a limit on how many times

you can change your address.

○    Tap OK to continue.

5.    Edit Your Current Address

○    You will be taken to the “Request Address Change” page.

○    Tap the pencil icon next to your current address to start editing.

6.    Select Your New Location

○    Choose your new address using the map or by typing it in.

○    Tap Next to move forward.

7.    Update Landmark :

○    Add or change the nearby landmark to make your address easier to find.

8.    Update Nodal Point :

○    The app will show nodal points (routing points) within a set distance from your new address.

○    You can change it if needed.

Note : ( Editing of shuttle/nodal edit depends on backend configs )

9.    Review Your Changes

○    On the final screen, check all the details you updated to make sure they are correct.

10.    Submit Your Request

●    After reviewing, submit your changes.

●    You will see a message confirming that your address change request is submitted

If You Already Have a Pending Request:

●    You can view or edit it by tapping on the “View Details” button under the

Pending Request tab.

●    Then, just follow the same steps mentioned above to make changes.

Request a Geocode-Only Change

1.    Open the menu and tap on "Request Address Change."

2.    Tap the pencil icon next to your current address.

3.    You will go to the "Edit Address" page.

4.    On this page, you will see an option called "Change only Geocode."

5.    Turn this option ON if you only want to update your location on the map (geocode) but keep the address text the same.

Request a Landmark Change

1.    Open the menu and tap on "Request Address Change."

2.    Tap the pencil icon next to "Landmark and Area."

3.    Tap the Landmark and Area text box and type the new landmark.

4.    Tap "Save" to confirm the new landmark.

5.    Tap "Submit" to send the landmark change request.

Request a Nodal Point Change

1.    Open the menu and tap on "Request Address Change."

2.    Tap the pencil icon next to the Nodal Point.

3.    You will go to the "Select Nodal Point" page.

4.    Tap on a nodal point on the map to choose it.

5.    You will see the name of the nodal point and how far it is from your address.

6.    Tap "Submit" to request the nodal point change.

Request a Shuttle Point Change

1.    Open the menu and tap on "Request Address Change."

2.    Tap the pencil icon next to the Shuttle Point.

3.    You will go to the "Select Shuttle Point" page.

4.    Tap a shuttle point on the map to choose it.

5.    You will see the name of the shuttle point and how far it is from your address.

6.    Tap "Submit" to request the shuttle point change.

Steps to Request Address Change via Web (For Employees)

1.    Login to the Web Portal

○    Enter your username and password to log in.

2.    Click on the Profile Icon

○    It's at the top right corner of the page.

3.    Click "View Profile"

○    This will take you to your personal profile page.

4.    Click "Edit Profile"

5.    Go to the Address Section

○    Scroll to the part of the page where your address is shown.

6.    Click "Request Address Change"

7.    Click the Edit Button

○    You'll see an edit icon next to your address. Click it.

8.    Make the Necessary Changes

○    Update your address, landmark, nodal point, or shuttle stop as needed.

9.    Click "Submit"

10.    Wait for Approval

●    You will see this message:

"The request is submitted fior approval. Cab would be sent to the old

address until the request is approved. Reach out to the transport helpdesk ofi your ofifiice to get it approved."

Note: Once the transport team/Admin team approves the request from the address approval dashboard the address will be changed for the employee.

How to Approve an Employee Address Change Request (For Admin/Transport Team):

1.    Login to the Web Portal

○    Enter your username and password.

2.    Go to the Bottom of the Page

○    Scroll down to the very bottom of the page.

3.    Click the Dropdown Arrow

○    You will see a small arrow. Click on it.

4.    Click on the "Address Approval" Icon

○    This will open the address approval section.

5.    See the List of Employees

○    You will now see a list of employees who have requested an address change.

6.    Approve or Reject the Request

○    You can click "Approve" to accept the request.

○    Or click "Reject" to deny the request.

7.    Add a Reason When Rejecting

○    If you reject a request, you must enter a reason for the rejection before submitting.

Q1: Why can’t I edit my shuttle point or nodal point?

A: Editing might be disabled in the backend settings. These features depend on company policy.

Q2: Why is the nodal/shuttle point map not loading?

A: Could be a network issue or the ETS backend isn’t returning available options based on your location.

Q3: I updated my address but it's still showing the old location. Why?

A: Your new address is pending approval. Until it's approved, the old address remains active.

Q4: Why is the app still showing my old address after submission?

A: Address changes need approval first. The cab will continue to go to the old address until the request is approved.

Q5: I see a message about change limits. What does it mean?

A: You’ve reached the allowed number of address change requests. You may need to wait or contact the transport team.

Q6: Can I request address change multiple times?

A: No. There's a limit set by your organization on how often you can request address changes.

Q7: Can I change only the geocode without changing my address text?

A: Yes. Turn on the “Change only Geocode” option when editing your address.

Q8: I have a pending request. Can I edit it?

A: Yes. Tap on “View Details” under Pending Requests and follow the same steps to update it, but it depends on the availability of limits.