Scheduling Issue

Created by N Karthikeya Koushik, Modified on Fri, 18 Oct at 6:34 AM by N Karthikeya Koushik

Problem Statement : Employee is unable to schedule for a particular shift/Day.

How to find the employee’s shift category ?

Go to employee profile - More details - Project - Manage Teams - Edit button - Shift Category

How to check if the office visibility is present for the selected shift ?

Navigation : Site Administrator - Scheduling Management - Manage Shifts

Shift Visibility & cutoffs :

How to check if the selected shift visibility and cutoffs are in place ?

Navigation : Site Administrator - Scheduling Management - Manage Shift Categories.

If the Availability is set to “No” for the selected shift - the shift won't be visible

If the cutoffs have crossed for the selected shift - the shift won't be visible.

Role Level Permissions :

How to check if the respective employee/SPOC has the permission to schedule themselves.

Navigation : Open Employee Profile - Go to Settings - Check for permissions

For employee : Normal Shift

For SPOC : Spoc Shift