How to Audit Driver to Employee Calls?

Our "Click-to-Call Report" is a powerful tool designed to audit and analyze the calls made by drivers to employees during trips. This feature addresses key concerns such as verifying whether the driver contacted the employee, understanding why a call was not triggered, checking the driver’s location at the time of the call, and accessing call recordings for transparency.

Path to Download the Click-to-Call Report :

Business Analytics > New Reports Page > Search "Click to call" > Select date range > Download to download section.

REPORT OVERVIEW

Trip Details

• Details like Call ID, Trip ID, Call Status, Vehicle ID and Employee details are at first in the report
• Call ID: It is the unique ID which you can use to listen to the call recording in the reporting dashboard
• Call Status: You can check if the call was completed, failed or not answered by the employee.

Call Details

• Call Details like Time, call Location, Distance from pickup point, Call Durations are available further in the report.
• Driver Call Duration: Complete call duration from the time driver starts the IVR call.
• Employee Call Duration: Call duration since the time employee has picked up a call.

More Info

• If in case the call was not completed you can check and audit that what went wrong with the help of call statuses like canceled and No-answer
• Canceled - when the employee hung up the call
• No-answer - when the employee did not answers the call

Accessing Call Recording

There are two ways to access the call recording :

1. Via Call ID : Copy the call ID from the report and paste it in click to call page from where you have downloaded in the report.
2. Via Call Log URL: Copy the URL from the report and paste it directly the browser.