How to Access?
ETS Dashboard > Setting > Ticket Management
Ticket as incident can be created by admins and auto-creation on security alerts, closures, or predefined alert-severity mappings.
Ticket as ‘Trip-Feedback’
Ticket as Trip-Feedback are are created automatically if trip feedback are rated equal or below ‘Minimum Rating Threshold’
- Reporter will be ‘Employee’ for Trip Feedback Type Ticket.
- Ratings and comments are stored in a ticket for easy validation.
Ticket Audit and Comment
- Allows users to add comments to tickets, facilitating communication and updates within the team.
- Maintains an audit trail of all ticket-related actions, ensuring transparency and accountability.
Auto Ticket Creation – Based on Employee Comment Sentiment Severity
- Even if an employee gives a good rating on pre-defined metrics, their comment might reveal dissatisfaction or another concern that would otherwise go unnoticed. To ensure no feedback slips through the cracks:
- We've implemented AI-driven sentiment analysis on employee comments.
- If the sentiment indicates an issue, an auto-generated feedback-type ticket is created—ensuring all concerns are tracked, even those hidden behind a smiley face.
Capture Insights with Resolution Screen
- Customizable option for ‘Issue Category’ , ‘Sub Category’, Action on Vendor and Driver.
- Mandatory resolution comment for fruitful ticket closure.
- Standardized resolution data simplifies the reporting process, allowing stakeholders to quickly access and interpret the data for actionable insights.
- Customizable fields with dropdowns
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