Overview
The Unassigned Trips Email Notification is an automated email-based reporting feature designed to proactively notify vendor managers about upcoming trips that remain unassigned (no cab/driver allocated). This feature helps ensure timely vendor action, reduce operational escalations, and avoid downstream impacts on trip execution and invoicing.
This report is system-triggered based on configurable time windows and frequencies and is sent only when unassigned trips exist.
Purpose
Proactively alert vendors about unassigned bookings within a defined future time window. ( which is configured in system )
Enable faster assignment of cabs/drivers before trip pickup time.
Reduce last-minute failures and operational risks.
Scope
Applies to Rentlz automated email framework.
Currently supported only for Vendor role.
Email notifications with attached report are sent to configured recipients.
How to Configure
Open PMS and then follow the below.
Field : automatedReportProperties
{
"triggerEnabled": true,
"roles": [
"vendor"
],
"triggerTime": 120,
"ccEmailsRequired": true,
"ccEmails": [“p@gmail.com”, “k@gmail.com”]
}
Email Details
Email Trigger Condition
The report is triggered when:
A booking’s pickup time falls within the configurable hours from the current time.
The booking status is Unassigned (cab/driver not assigned or removed after assignment).
At least one unassigned trip exists for the vendor.
If no unassigned trips are found for a vendor, no email is triggered.
Report Recipients
Primary Recipients
Vendor Managers (based on vendor-level configuration)
CC Recipients
Configurable email IDs maintained in configuration.
CC emails are included only if CC configuration is enabled.
Reference Email Notification
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