Employee Safe Reach Workflow for Planned sign off

• Employees check in upon reaching a designated location using a mobile app or IVR system
• This is a preemptive workflow designed for planned trips, combining mobile app interactions with IVR-based fallback mechanisms to ensure safety. 

1. Trip and Planned Sign-Off Visibility

• The employee's trip details, including vehicle allocation and planned drop-off time, are displayed on the app.
• The "Logout" button indicates the planned sign-off time

2. Notification for Safe Reach Confirmation

• After the planned sign-off time, a mobile notification is sent to the employee prompting them to confirm their safe arrival

3. Notification for Safe Reach Confirmation

• When the employee clicks on the notification, a pop-up appears asking them to confirm if they have reached their destination

4. Confirmation of Safe Reach

• Upon successful submission of the Employee ID, the system confirms that the Safe Reach Confirmation is complete
• Planned Drop Time + IVR Call Buffer:
  If there is no response to the app notification, IVR calls are triggered during the planned drop time, with an additional buffer for handling delays.
• 3 IVR Calls:
  If the planned verification via app notification fails, three IVR calls are triggered as a fallback.

• Outcome:

  
  

  Verification Success: 

•  If a response is received at any stage, the trip is marked as successfully verified.

  Failure:

• If there is no response after all attempts, the trip is marked as Failed, and additional steps may be initiated to ensure manual success if feasible.