Why the driver unable to do end duty - How to check from logs

How to check from logs- Why the driver unable to do end duty

• Enter the Trip ID on the dashboard
  
• Click on "Trip-sheet" and click on "Device Health" to check the logs
  go to that tmestamp
  
• Search for key word "Report off duty button clicked" or if you know the approximate timestamp (when the driver tried but failed) to go to that timestamp directly.
  
  
  

You will able to get the verification code what the driver had entered.

NOTE:

• If multi-driver enabled- Then verification code is his mobile number
• If multi-driver disabled- Then verification code is Last 4 digit of his vehicle reg No.
• Driver can't end his duty if employee haven't sign-off.
• Some-time drivers got confused between "End Trip" and "End Duty" option
  Both are different
  "End Trip" option available if configuration for Force end enabled having two variance (Force trip end via Cancel code or Last 4 digit of his vehicle reg No. or his mobile number)