How to identify in the system if a trip has faced GPS loss.

Step 1: Search the trip ID under the "Search by Trip ID" option on the dashboard then click on the "View Route" option as highlighted below:

Step 2: Once the View Route window is open, turn on the "Speed" toggle button as highlighted below for leagcy trip view:

If you land on modern trip view, please switch to the legacy view and then turn on the speed toggle button.

How to identify GPS loss from the health logs:

Step 1: Search the trip ID and then click on the "Tripsheet" hyperlink in blue as given below:

Modern Dashboard View:

Old Dashboard view:

Step 2: Once the tripsheet information is open, you will get an option to view "Device Health" as mentioned below:

Modern Dashboard View:

Old Dashboard View:

Step 3: Once the Device health is open select the time frame of the trip performed (start and end time).

Step 4: Select the check box for time logs where GPS loss was observed and check the below points:

1. Check if "IsGPSOn" is set as true (this indicates if the location service is enabled or disabled in a device).
2. Check if "GPSLocation-Geocordinate" accuracy is less than 50 meters (If the accuracy is not available or equal to or greater than 50 meters then the location is considered as inaccurate or incorrect).
   
   
3. Check if the driver had killed the MoveInSync Driver application while performing the trip as this will affect by not capturing the KMs as the application was not on. If the application is killed for a time duration there will be no time logs present in the "Device Health" and once the application is started you will find a time log printed as "Application started at" as given below:
   

How to solve GPS loss from Billing?

Step 1: On the Dashboard, click on "Billing" and select "Flagged Vehicles (Data incomplete)" as mentioned below:

Step 2: Once the flagged vehicles page opens, select the desired vendor to get the data where a trip had faced GPS loss.

Step 3: Once the data is populated, select trips or select all trips and then click on "Resolve Issues" as given below:

Step 4: Once the "Resolve Issue" button is applied a window will pop up and you can choose the most prefferable option to fix GPS loss and recover lost KMs in the system.

Note: We can even fix the GPS loss issues trips individually by clicking on "Fix" option under the "Action" column and then select the most prefferable option to fix GPS loss.