Troubleshooting Steps for Fixed Device Issues

1. SOS alert is not getting raised from the fixed device.

• Check if the vehicle ID is in the active vehicles list in manage vehicle when the alert is raised.
• Check if the IMEI number registered in the manage fixed device against vehicle ID is the same in the API data sent from the vendor.
• Check if the fixed device is contacting in real time.
• If all the above checks are done and still alert is not raised, Share the API data sent from the vendor to MoveInSync portal and raise a support ticket.

2. The fixed device is not contacting the real time.

• Check if the IMEI number sent from the vendor against that vehicle ID is the same as the IMEI number associated in the fixed device page.
• Check if the data is being sent from the vendor in real time.
• Check if the data sent by the vendor is in the below format.

[{

"deviceImei":"99999999",

"deviceId":"0", [optional]

"timestamp":1473261444629,

"latitude":"0.0",

"longitude":"0.0",

"speed":45,

"bearing":"0.98",[optional]

"locationAccuracy":"909",[optional]

 "deviceType":"AUTOCOP", 

"alertMap":{"PANIC":false, "EXTERNAL_POWER_SOURCE_DISCONNECTED_ALERT":false} [optional]

}]

• If the data is sent by the vendor in real time and the device's last contact time is not in real time, then share the data to MoveInSync Support.