How to check if the device was contacting to the system.

Step 1: Search the trip ID on Dashboard and open "Tripsheet".

Step 2: Open Device Health.

Step 3: Open the log info by clicking on the check box for the respective log time and check the last successful polling time:

Below are the reasons for the device not contacting to the server:

1. The device's internet is disabled.
2. Low internet speed.
3. Internet connectivity issues.