How to resolve Issue:- "App was denied access"

Created by Moveinsync Help, Modified on Tue, 3 Jun at 9:37 AM by Moveinsync Help

If the driver application is receiving an error stating "App was denied access" when attempting to allow "Usage access", and it's blocked by Google Play Protect, here's how you can resolve the issue:

✅ Step-by-step Fix

1. Enable "Allow restricted settings"

Some apps, especially those sideloaded or installed through MDM, may be flagged by Android as "restricted." You need to manually enable their permission settings:

Open Device Settings.
Go to Apps.
Find and tap on the Driver App.
Tap the three-dot menu at the top right.
Select Allow restricted settings.

⚠️ If this option isn't visible, it means the app is still marked as restricted. You may need to sideload again or push via MDM with proper flags.

2. Temporarily Disable Google Play Protect

Google Play Protect may be blocking permission changes or access. You can disable it temporarily:

Open the Google Play Store app.
Tap your Profile icon (top-right).
Go to Play Protect.
Tap the Settings icon (top-right again).
Disable the toggle for:
- Scan apps with Play Protect
- Improve harmful app detection

✅ This does not uninstall Play Protect, just disables real-time scanning.

3. Retry Usage Access Permission

Now try enabling Usage access again:

Open Device Settings.
Go to Apps & Notifications > Special App Access > Usage Access.
Select your Driver App.
Enable Usage Access.

4. Re-enable Play Protect (Optional)

After configuring the necessary permissions, you can re-enable Google Play Protect for overall security.