Driver Rating for Employees – Feature Overview

What’s Inside

1. New Driver-to-Employee Feedback Flow

   • Drivers can rate trips upon completion.

   • A default trip-level rating applies to all employees.

   • Option to override and rate employees individually.

   • Trip-level comments capture overall experience.

   • Employee-level feedback available by tapping on individual employee cards.

2. Missed Ratings Recovery

   • If rating is skipped at trip end, drivers can still provide it later from the Completed Trips page.

3. Feature Controls & Configurations

   • Master Switch: FEATURE_ENABLE_DRIVER_RATING to turn ratings on/off.

   • Scope: Define applicable trip types (Planned / Adhoc) and trip directions (Pickup / Drop / Both).

   • Mandatory vs. Optional: Enforce or allow skipping of ratings.

   • Trip vs. Employee Level: Ratings can be limited to trip-level only, or extended to individual employees.

   • Feedback Chips: Quick-select rating options configurable for both trip and employee levels.

   • Description Rules: Configs decide whether text comments are mandatory.

4. App & Version Support

   • Available on Driver App v6.3.0+.

5. Reporting Integration

   • Driver rating data complements existing reports:
     
     1. Trip Feedback
     2. Driver Feedback Report
     
     
     

Key Highlights

• Configurable by trip type (Planned / Adhoc) & direction (Pickup / Drop / Both).

• Supports trip-only or trip + employee level ratings.

• Feedback mandatory/optional based on client policy.

  
  

We’ve introduced a seamless driver-to-employee rating system to enhance trip feedback and accountability.

• Upon trip completion, drivers can now rate the overall trip experience.

• By default, the same rating applies to all employees on the trip.

• Drivers have the flexibility to override and rate individual employees separately.

• Trip-level comments can be added to capture overall feedback.

• Tapping on an employee name card allows the driver to provide specific feedback for that individual.

This feature helps ensure better trip quality insights and fosters a more transparent commute experience for all.

If a driver misses rating during trip completion:

• They can still provide ratings from the new “Completed Trips” page.

Feature Requirements
The following configurations control the behavior of the rating system:

• FEATURE_ENABLE_DRIVER_RATING – Master flag to enable/disable ratings.

• ALLOWED_TRIP_TYPES_FOR_DRIVER_RATING – Defines which trip types (Planned / Adhoc) support ratings.

• ALLOWED_TRIP_DIRECTION_FOR_DRIVER_RATING – Defines whether ratings apply to Pickup / Drop / Both.

• ADDITIONAL_DRIVER_RATING_PROPERTIES – Allows extension with extra properties.
  
  

Mandatory/optional controls:

• "MANDATORY_DRIVER_RATING_EMPLOYEE": true → Enforces employee-level rating.

• "SHOW_TRIP_LEVEL_RATING_CHIPS": true → Enables quick-select rating chips for trip-level feedback.

• "SHOW_EMPLOYEE_LEVEL_RATING_CHIPS": true → Enables chips for employee-specific feedback.

• "MANDATORY_TRIP_LEVEL_RATING_DESCRIPTION": true → Requires description for trip-level feedback.

• "MANDATORY_EMPLOYEE_LEVEL_RATING_DESCRIPTION": true → Requires description for employee-level feedback.

Additional Specifications

• Driver App version: v6.3.0 or above.

• Mandating/skippable:

  • Ratings can be enforced on every trip end, or made optional.

• Trip-level only mode:

  • Ratings can be restricted to trip-level only, without employee-level ratings.

• Chips control:

  • Display of quick-select chips can be enabled/disabled via configs.

Reporting

Two Reports we have:

1. Trip Feedback

2. Driver Feedback Report